We evaluated the wound care knowledge, attitudes, and practices and mHealth technology use of individuals in the home environment in Taiwan using a Web-based questionnaire survey. We conducted this Web-based questionnaire survey on a social media platform in the home environment between December 2015 and March 2016. Our subjects were Taiwanese individuals who had received wound care and sought health care information. A cross-sectional survey and network sampling were conducted to recruit subjects with background characteristics [23]. The study was approved by the National Yang-Ming University Human Research Ethics Committee (No YM104116E). A 4-part questionnaire was composed. Parts 1, 2, 3, and 4 were written to understand participant demographics, wound care experience, wound care competence, and mHealth technology use toward wounds, respectively. In the weeks preceding the formal investigation, a pretest was conducted in December 2015 with 31 subjects to ensure the clarity, conciseness, and readability of the scales and determine the approximate time required to complete the questionnaire. The formal investigation was anonymously conducted through a Web-based questionnaire survey addressed to participants in March 2016. Respondents were assured that their privacy was protected, and their informed consent was secured. To avoid duplicate responses, we only accepted the first response from the same internet protocol (IP) address without informing participants.

Participants aged 20 years and older who had experience using computers, communication devices, or consumer electronics (the “3C” products) and the ability to understand and complete an online informed consent form were included. Participants were recruited in March 2016 through social media platforms including Facebook and Professional Technology Temple (PTT) pages created specifically for the survey. PTT is one of the largest social media platforms in Taiwan [24]. Participants who did not meet the inclusion criteria and those who submitted multiple responses were excluded. According to an instrumental study, the sample size should be greater than 300 if the target population is over 5000 [25]. This survey was conducted from March 4 to March 31, 2016, and garnered 372 responses, with 11 responses excluded (1: aged younger than 20 years, 4: incomplete responses, and 6: same IP address). A total of 361 responses were included in the data analysis (Figure 1). The effective response rate was 97.0%.

We developed an instrument and defined questions according to the literature reviews [5,8,11]. With regard to questions related to wound care knowledge and wound care practices, correct-error scales (10=correct, 0=error) were used. Answers were considered correct if the items selected followed the wound care guidelines [5,8,11]; otherwise, answers were considered incorrect. With regard to questions related to wound care attitudes and mHealth technology use, arithmetic scales (10=strongly agree, 7.5=agree, 5=neutral, 2.5=disagree, 0=strongly disagree) were used.

To determine whether the instrument was appropriate and concise, we consulted wound care experts on content validity. Three experts—a licensed dermatologist working in a 2300-bed medical center; a nurse director at Taiwan Wound, Ostomy, and Continence Nurses Association; and an experienced nurse supervisor working in the burn center at a 1200-bed medical center—examined the entire instrument and offered suggestions and opinions on its content. These experts helped with appropriate wording and examined each item and the grouping. All the experts agreed that the four parts of the questionnaire were appropriate and clear. This questionnaire used a 4-point Likert scale with anchors ranging from 1=very inappropriate, 2=somewhat inappropriate, 3=appropriate, and 4=very appropriate and a 4-point Likert scale with anchors ranging from 1=very unclear, 2=somewhat unclear, 3=clear, and 4=very clear. The content validity index was 0.97, which was acceptable. After validation by the experts, the online instrument was created using Google Forms (Google LLC) and distributed to the enrolled participants.

In the pilot study, 31 participants were invited to complete the online instrument; this was used to examine whether the wound care knowledge, attitudes, and practices items and mHealth technology use items in the instrument had internal consistency. Cronbach alpha for the study was 0.72, which indicated acceptable internal consistency reliability [26].

The survey consisted of approximately 60 questions and took between 15 and 20 minutes to complete. Participants were permitted to discontinue the survey anytime. Participants who completed the survey and provided an email address received an NT $100 (US $3.32) gift card to a retail store. Only completed questionnaires were included in the analysis. Participant identifiers were removed from the survey before data analysis.

SPSS Statistics 23 software package (IBM Corporation) was used to analyze the data. Numbers, percentages, mean, standard deviation, and Pearson correlation (r) were used to examine the relationships between wound care knowledge, attitudes, and practices and mHealth technology use among the participants.

A total of 361 social network users were included in this study. The main wound care knowledge resource among participants was health care professionals (367/1081, 34%), followed by experience/self-study (258/1081, 23.8%) and social media/internet/other (250/1081, 23.2%) (Table 1). Of participants, 60.7% (219/361) and 69.5% (251/361) had received medical treatment in the past 6 months and had incurred skin injuries in the previous year, respectively; 15.2% (55/361) were diagnosed with wound infection by a doctor; 24.4% (88/361) were not taught how to perform wound care; 33.2% (352/361) and 15.8% (342/361) used mobile phones and the internet, respectively; and while 78.1% (282/361) had been using mobile phones for more than 3 years, 93.6% (338/361) had never used the phone to look for wound care advice.

The mean wound length and width were 4.02 (SD 5.71) cm and 2.40 (SD 2.73) cm, respectively. The primary causes of wounds were traffic accidents (124/361, 34.3%), penetrating injuries (59/361, 16.3%), and surgeries/diseases (58/361, 16.1%). A total of 48.5% (175/361) of participants incurred abrasion/contusion, 19.9% (72/361) incurred cuts, and 11.6% (42/361) other types of wounds. The primary causes of hospital visits were abrasions/contusions (184/606, 30.4%), lacerations (130/606, 21.5%), and cuts (105/606, 17.3%). Most of the participants incurred a wound on the knee (120/432, 27.8%), arm (87/432, 20.1%), or finger (86/432, 19.9%). Moreover, 89.8% (324/361) of participants applied the wound dressing by themselves, and 80.6% (291/361) had experience treating their own wound or treating others’ wounds at the hospital. Many participants (260/361, 72.0%) were afraid or lacked confidence in treating their own or others’ wounds. Wound care experience of the participants is presented in Table 2.

For wound care knowledge, more participants could correctly identify a photo of an abrasion wound than a diabetic foot or pressure ulcer wound. The percentage of participants with wound care knowledge was 69.1% (Table 3).

For wound care practices, most participants assessed wound appearance before dressing (339/361, 93.9%). Most participants washed their hands before the last wound dressing they performed (327/361, 90.6%). Less than one-quarter of participants (84/361, 22.4%) used a sterile cotton swab for wound dressing. The mean rate of correct wound care practices was 74.5% (Table 3).

For the wound care attitudes, 28.5% (103/361) of participants showed that they had good knowledge of assessing a wound (Table 4). Half of participants (183/361, 50.7%) worried about lacking ability to perceive wound infection or complication. Most participants (330/361, 91.5%) thought that the method of managing wounds was important for wound healing. However, only 27.1% (98/361) of participants had the confidence to care for wounds correctly.

Most of the participants responded neutral to positively to the following (Table 5): it is important to use mHealth technology in wound care (345/361, 95.6%); the use of mHealth technology in wound care can be helpful in improving wound care outcomes (345/361, 95.6%); wound care information products should be optimized for mobile devices (339/361, 93.9%) and should be easy to use (341/361, 94.4%); and I am interested in how mHealth technology can help me take care of wounds (347/361, 96.1%). The mHealth technology use of participants was positively correlated with wound care knowledge (r=.132, P=.01), attitudes (r=.239, P<.001), and practices (r=.132, P=.01).

This study showed that most participants (345/361, 95.6%) understood the importance of using mHealth technology and 96.1% (347/361) of participants were interested in using this method to help them take care of wounds at home. Most participants (324/361, 89.8%) had wound dressing experience, but participants lacked confidence in their ability to assess and perform wound care correctly (260/361, 72%). Most wounds can be self-managed at home [27]. Hence, patients should be taught how to perform basic wound assessment and determine any signs of complications and infections [8]. Most participants had a positive attitude toward wound care and mHealth technology use, but they did not have adequate knowledge (correct rate 69.1%) and were unfamiliar with the guidelines in performing proper wound care (correct rate 74.5%). Removing gauze sticking to the wound without wetting the gauze, which might harm granulating tissue, was not commonly done. A total of 30.4% of the participants did not use normal saline solution or boiled, sterilized water in cleaning the wound. The use of disinfectants to clean wounds with no sign of infection is not conducive to wound healing; hence, cleaning uninfected wounds with normal saline or boiled, sterilized water was suggested [11]. In addition, the sterile concept should be explained since patients used nonsterile cotton swabs, easily available at home, to clean wounds. Additionally, whether nonsterile cotton swabs can be used as an alternative to sterile cotton swabs in nonhospital settings should be further studied.

Wound care education can improve wound care attitudes and reduce the fear of taking care of wounds [5,10]. Participant wound care knowledge was positively correlated with wound care practices [28,29]. Thus, improving the wound care knowledge of the patient can enhance wound care skills [5]. Participants’ main resources for wound care knowledge were health care professionals. Other studies have found similar trends in which most social network users responded that contact with online professionals was somewhat important or very important [30]. Our study had similar results; in addition, we showed that participant wound care competency was positively correlated with mHealth technology use. Thus, policymakers should focus on increasing mHealth technology use and wound care competency among social network users in Taiwan. In addition, 95.6% of participants presumed that the application of mHealth technology can improve wound care outcomes, and 93.9% (339/361) perceived that wound care information products should be optimized to use with a mobile device. Developing software for mobile devices such as visual reality simulation for wound care to increase the interaction with wound care learners should be considered. In addition, developing artificial intelligence that can determine wound type or signs of infection is recommended, and a health care professional must be consulted to receive the correct care recommendations.

This study had some limitations. A single platform was used in selecting the sample. The findings of this study are limited to adults living in Taiwan, and the mean age was 26.5 years. Samples were not representative of all social network users in Taiwan as there were restrictions in patients’ age and wound type. Moreover, as self-report was adopted to understand the wound care knowledge, attitudes, and practices, it is possible that participants adhered to perceived social norms.

Our study showed the potential of mHealth technology in enhancing wound care knowledge, attitudes, and practices among social network users in Taiwan. Most participants responded that it is important to apply mHealth technology in wound care. However, most of them had not used mHealth technology for wound care. Therefore, our results can serve as an important reference for conducting further studies on the use of mHealth technology in wound care among social network users in the home environment. The association among wound care knowledge, attitudes, and practices and mHealth technology suggests that government agencies and medical institutions should provide correct information for wound care knowledge to promote appropriate behavior toward wound care and prevent unpredictable or undesirable outcomes.