@Article{info:doi/10.2196/mhealth.9676,
author="Yoo, Junsang
and Soh, Ji Yeong
and Lee, Wan Hyoung
and Chang, Dong Kyung
and Lee, Se Uk
and Cha, Won Chul",
title="Experience of Emergency Department Patients With Using the Talking Pole Device: Prospective Interventional Descriptive Study",
journal="JMIR Mhealth Uhealth",
year="2018",
month="Nov",
day="22",
volume="6",
number="11",
pages="e191",
keywords="emergency department; health information technology; Internet of Things; mobile phone; patient engagement",
abstract="Background: Patient engagement is important. However, it can be difficult in emergency departments (EDs). Objective: The aim of this study was to evaluate the satisfaction of ED patients using a patient-friendly health information technology (HIT) device, the ``Talking Pole,'' and to assess the factors relevant to their satisfaction. Methods: This study was conducted in May 2017 at the ED of a tertiary hospital. The ``Talking Pole'' is a smartphone-based device attached to a intravenous infusion pole with sensors. It is capable of sensing patient movement and fluid dynamics. In addition, it provides clinical information from electronic medical records to patients and serves as a wireless communication tool between patients and nurses. Patients and caregivers who entered the observation room of the ED were selected for the study. The ``Talking Pole'' devices were provided to all participants, regardless of their need for an intravenous pole upon admittance to the ED. After 2 hours, each participant was given an 18-item questionnaire created for this research, measured on a 5-point Likert scale, regarding their satisfaction with ``Talking Pole.'' Results: Among 52 participants recruited, 54{\%} (28/52) were patients and the remaining were caregivers. In total, 38{\%} (20/52) were male participants; the average age was 54.6 (SD 12.9) years, and 63{\%} (33/52) of the participants were oncology patients and their caregivers. The overall satisfaction rate was 4.17 (SD 0.79 ) points. Spearman correlation coefficient showed a strong association of ``overall satisfaction'' with ``comparison to the previous visit'' ($\rho$=.73 ), ``perceived benefit'' ($\rho$=.73), ``information satisfaction'' ($\rho$=.70), and ``efficiency'' ($\rho$=.70). Conclusions: In this study, we introduced a patient-friendly HIT device, the ``Talking Pole.'' Its architecture focused on enhancing information delivery, which is regarded as a bottleneck toward achieving patient engagement in EDs. Patient and caregiver satisfaction with the ``Talking Pole'' was positive in the ED environment. In particular, correlation coefficient results improved our understanding about patients' satisfaction, HIT devices, and services used in the ED. ",
issn="2291-5222",
doi="10.2196/mhealth.9676",
url="http://mhealth.jmir.org/2018/11/e191/",
url="https://doi.org/10.2196/mhealth.9676",
url="http://www.ncbi.nlm.nih.gov/pubmed/30467105"
}