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Currently submitted to: JMIR mHealth and uHealth

Date Submitted: Jul 1, 2019
Open Peer Review Period: Jul 4, 2019 - Aug 29, 2019
(currently open for review)

Cross-sectional research: Application of smartphone triage in outpatient services

  • Wanhua Xie; 
  • Xiaojun Cao; 
  • Hongwei Dong; 
  • Yu Liu

ABSTRACT

Background:

At the time of reservation registration with smartphone, patients register according on their own judgment, leading to wrong registration at times causing delay to visit the doctor. The following contents from Guangzhou Women and Children's Medical Center were analyzed: wrong registration, degree of patient satisfaction, and outpatient visits at half year before and after smartphone triage, queries after smartphone triage, number of successful registrations, inquiry content, top 10 recommend diseases and top 10 recommend departments after queries. The effect of smartphone triage showed significant results in the average daily queries, which accounted for 16.15-29.46% of daily outpatient visits; the average daily successful registration in our hospital after queries accounted for 56.14-60.92% of daily queries and 9.33-16.83% of daily outpatient visits; wrong registration rate after smartphone triage was reduced from 0.68% to 0.12% (P=0.000); and the degree of patient satisfaction was improved. T values for comparing the degree of patient satisfaction before and after smartphone triage in the 1st and 2nd quarters were 111.032 and 129.373 (p<0.01), respectively, showing significant difference. Outpatient visits were increased by 0.98-13.09% when compared with the same period last year. The effect of smartphone triage is significant reduced the wrong registration rate caused by patient reservation and improved the degree of patient satisfaction. Thus, it is considered worth promotion.

Objective:

This study aimed to investigate the effect of smartphone triage in outpatient services, and provide reference for improving outpatient process under reservation registration.

Methods:

The following contents from Guangzhou Women and Children's Medical Center were analyzed: wrong registration, degree of patient satisfaction, and outpatient visits at half year before and after smartphone triage, queries after smartphone triage, number of successful registrations, inquiry content, top 10 recommend diseases and top 10 recommend departments after queries.

Results:

The effect of smartphone triage showed significant results in the average daily queries, which accounted for 16.15-29.46% of daily outpatient visits; the average daily successful registration in our hospital after queries accounted for 56.14-60.92% of daily queries and 9.33-16.83% of daily outpatient visits; wrong registration rate after smartphone triage was reduced from 0.68% to 0.12% (P=0.000); and the degree of patient satisfaction was improved. T values for comparing the degree of patient satisfaction before and after smartphone triage in the 1st and 2nd quarters were 111.032 and 129.373 (p<0.01), respectively, showing significant difference. Outpatient visits were increased by 0.98-13.09% when compared with the same period last year.

Conclusions:

The effect of smartphone triage is significant reduced the wrong registration rate caused by patient reservation and improved the degree of patient satisfaction. Thus, it is considered worth promotion.


 Citation

Please cite as:

Xie W, Cao X, Dong H, Liu Y

Cross-sectional research: Application of smartphone triage in outpatient services

JMIR Preprints. 01/07/2019:15313

DOI: 10.2196/preprints.15313

URL: https://preprints.jmir.org/preprint/15313


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