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The Personalization of Conversational Agents in Health Care: Systematic Review

The Personalization of Conversational Agents in Health Care: Systematic Review

Users' feedback and reported mood used to tailor interventionsIndividuatedPersonalized conversations based on emotions and mental health concernsPersonalized therapeutic choices based on user feedbackNRbWysa (Inkster et al, 2018) [45]Wellbeing support app for

Ahmet Baki Kocaballi, Shlomo Berkovsky, Juan C Quiroz, Liliana Laranjo, Huong Ly Tong, Dana Rezazadegan, Agustina Briatore, Enrico Coiera

J Med Internet Res 2019;21(11):e15360


Conversational Agents in the Treatment of Mental Health Problems: Mixed-Method Systematic Review

Conversational Agents in the Treatment of Mental Health Problems: Mixed-Method Systematic Review

Unlimited access for 2 weeks or 4 weeks192 interactions (SD NR)NRFitzpatrick et al, 2017 [25]Daily intervention for 2 weeks12.1 (SD 2.23)NRLy et al, 2017 [33]Daily intervention for 2 weeks17.71NRGaffney et al, 2014 [27]1 sessionNot applicable19.23 (SD 0.002)Inkster

Hannah Gaffney, Warren Mansell, Sara Tai

JMIR Ment Health 2019;6(10):e14166