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Developing, Implementing, and Evaluating an Artificial Intelligence–Guided Mental Health Resource Navigation Chatbot for Health Care Workers and Their Families During and Following the COVID-19 Pandemic: Protocol for a Cross-sectional Study

Developing, Implementing, and Evaluating an Artificial Intelligence–Guided Mental Health Resource Navigation Chatbot for Health Care Workers and Their Families During and Following the COVID-19 Pandemic: Protocol for a Cross-sectional Study

Following these preliminary questions, the chatbot asks in an open-ended manner (eg, “How can I help you?”) and provides some examples of questions that could be asked in the form of button options (eg, “I want to find programs and services” or “I want to learn coping skills”; Multimedia Appendix 4). If a client asks to “chat” with MIRA or begins expressing feelings opposed to an obvious request for information, e Eliza programming will be prompted (Multimedia Appendix 5).

Jasmine M Noble, Ali Zamani, MohamadAli Gharaat, Dylan Merrick, Nathanial Maeda, Alex Lambe Foster, Isabella Nikolaidis, Rachel Goud, Eleni Stroulia, Vincent I O Agyapong, Andrew J Greenshaw, Simon Lambert, Dave Gallson, Ken Porter, Debbie Turner, Osmar Zaiane

JMIR Res Protoc 2022;11(7):e33717