Impact of Social Determinants of Health and Demographics on Refill Requests by Medicare Patients Using a Conversational Artificial Intelligence Text Messaging Solution: Cross-Sectional Study

Rena Brar Prayaga   ¹ , MA, JD ;   Ridhika Agrawal   ^{1, 2} ;   Benjamin Nguyen   ^{1, 2} , BA ;   Erwin W Jeong   ³ , PharmD ;   Harmony K Noble   ⁴ , MSHCA ;   Andrew Paster   ¹ , BS ;   Ram S Prayaga   ¹ , MS

¹ mPulse Mobile, Inc, Encino, CA, United States

² Grinnell College, Grinnell, IA, United States

³ Medicare Medication Therapy Management & Medication Adherence programs, Kaiser Permanente Southern California, Downey, CA, United States

⁴ Regional Pharmacy Clinical Operations, Kaiser Permanente Southern California, Downey, CA, United States