Mining User Reviews From Hypertension Management Mobile Health Apps to Explore Factors Influencing User Satisfaction and Their Asymmetry: Comparative Study

Yunfan He   ¹ , MSc ;   Wei Zhu   ^{2, 3} , PhD ;   Tong Wang   ^{4, 5, 6} , PhD ;   Han Chen   ⁷ , MD, PhD ;   Junyi Xin   ⁸ , MS ;   Yongcheng Liu   ⁹ , MS ;   Jianbo Lei   ^{10, 11, 12} , MD, PhD ;   Jun Liang   ^{1, 13, 14, 15} , MS

¹ Center for Health Policy Studies, School of Public Health, Zhejiang University, Hangzhou, China

² Department of Cardiology, Second Affiliated Hospital, College of Medicine, Zhejiang University, Hangzhou, China

³ Cardiovascular Key Laboratory of Zhejiang Province, Hangzhou, China

⁴ School of Health and Life Sciences, University of Health and Rehabilitation Sciences, Qingdao, China

⁵ School of Basic Medical Sciences, Shandong University, Jinan, China

⁶ Qingdao Hospital, University of Health and Rehabilitation Sciences (Qingdao Municipal Hospital), Qingdao, China

⁷ Department of Cardiology, Second Affiliated Hospital, College of Medicine, Zhejiang University, Hangzhou, China

⁸ School of Information Engineering, Hangzhou Medical College, Hangzhou, China

⁹ Netease Group, Hangzhou, China

¹⁰ Clinical Research Center, Affiliated Hospital of Southwest Medical University, Luzhou, China

¹¹ The First Affiliated Hospital, Hainan Medical University, Haikou, China

¹² Center for Medical Informatics, Health Science Center, Peking University, Beijing, China

¹³ Department of AI and IT, Second Affiliated Hospital, School of Medicine, Zhejiang University, Hangzhou, China

¹⁴ Key Laboratory of Cancer Prevention and Intervention,, China National Ministry of Education, School of Medicine, Zhejiang University, Hangzhou, China

¹⁵ School of Medical Technology and Information Engineering, Zhejiang Chinese Medical University, Hangzhou, China