Using Natural Language Processing and Sentiment Analysis to Augment Traditional User-Centered Design: Development and Usability Study

Curtis Lee Petersen   ^{1, 2} , MSc, MPH ;   Ryan Halter   ³ , PhD ;   David Kotz   ⁴ , PhD ;   Lorie Loeb   ⁴ , MFA ;   Summer Cook   ⁵ , PhD ;   Dawna Pidgeon   ⁶ , PT ;   Brock C Christensen   ^{2, 7, 8} , PhD ;   John A Batsis   ^{9, 10, 11} , MD

¹ The Dartmouth Institute for Health Policy, Dartmouth, Hanover, NH, United States

² Quantitative Biomedical Sciences Program, Dartmouth, Hanover, NH, United States

³ Thayer School of Engineering, Dartmouth, Hanover, NH, United States

⁴ Computer Science, Dartmouth, Hanover, NH, United States

⁵ Department of Kinesiology, University of New Hampshire, Durham, NH, United States

⁶ Department of Physical Medicine and Rehabilitation, Dartmouth-Hitchcock Medical Center, Lebanon, NH, United States

⁷ Department of Epidemiology, Dartmouth, Hanover, NH, United States

⁸ Department of Molecular and Systems Biology at Dartmouth, Dartmouth, Hanover, NH, United States

⁹ The Dartmouth Institute for Health Policy, Dartmouth, Lebanon, NH, United States

¹⁰ Department of Medicine, Geisel School of Medicine, Dartmouth, Hanover, NH, United States

¹¹ Section of General Internal Medicine, Dartmouth-Hitchcock, Lebanon, NH, United States