Using Natural Language Processing and Sentiment Analysis to Augment Traditional User-Centered Design: Development and Usability Study

Using Natural Language Processing and Sentiment Analysis to Augment Traditional User-Centered Design: Development and Usability Study

Authors of this article:

Curtis Lee Petersen^{1, 2} ;   Ryan Halter³ ;   David Kotz⁴ ;   Lorie Loeb⁴ ;   Summer Cook⁵ ;   Dawna Pidgeon⁶ ;   Brock C Christensen^{2, 7, 8} ;   John A Batsis^{9, 10, 11}